General Terms and Conditions of Sale

Article 1 : Purpose.

The following sales conditions constitute an agreement between:

Top Jet Training, a Simplified Joint Stock Company (SAS), registered with the Reims B Trade and Companies Registry under the SIRET number: 84418896100016.

Intra-community VAT number: FR06844188961.

Headquarters Address: Reims-Prunay Aerodrome, 51360 Prunay.

Company Contact: [email protected]

Hosted by the company: OVH, a Simplified Joint Stock Company (SAS) with a capital of €10,174,560 registered at the Lille Métropole Trade and Companies Registry under the number 424 761 419 00004, VAT Number: FR 22 424 761 419, Headquarters: 2 rue Kellermann – 59100 Roubaix – France.

Website Editors: – Dorianne Bouillot and agence Digital ID.

And any individual or legal entity wishing to make a purchase via the website ,hereinafter referred to as “the buyer”. Placing an order implies the buyer’s unreserved adherence to these general terms and conditions. The company may need to update these terms and conditions of sale as well as its product ranges. Changes will be made known to the buyer by viewing them online.

Article 2 : Order confirmation / Contract conclusion.

The buyer’s acceptance of the offer is confirmed by the electronic validation of the total amount of the order and the associated costs, complemented by the provision of the following information, ensuring contact with the buyer:


First and Last Name

Billing Address

Delivery Address



Phone Number


The conclusion of the contract only becomes effective after the order confirmation by Top Jet Training. We will confirm the order and its payment by sending an email to the address specified by the buyer following payment on the site. We reserve the right not to confirm an order for any reason whatsoever (Law No. 78-17 of January 6, 1978 as amended by the law of August 6, 2004). In accordance with the provisions of Law No. 78-17 of January 6, 1978, known as the “Data Protection Act”, relating to data processing, files, and freedoms, the automated processing of personal data carried out from the website “” has been declared to the National Commission for Information Technology and Civil Liberties (CNIL). The collection of your personal data is necessary for the management of your service requests. Your personal data is intended for and all of our service provider partners. Our partners may be located outside the European Union. You have a right of access, opposition, and correction concerning all data related to you with, specifying your first and last names and address.

Article 3 : Price / Payment Terms.

The amount paid by the buyer refers to the inclusive price (TTC) of the services offered. Prices are expressed in euros (€). The applicable VAT rate is the one in effect on the day of the order. The prices displayed on the site are subject to revision based on economic conditions. Products will be invoiced based on the rates in effect at the time of your order registration. Regardless of the method of payment, payments are made in euros. Individual buyers must pay the amount of their order online by credit card (Credit cards, Visa, MasterCard, American Express).


We have provided a 100% secure payment space; you can make your payments safely. The information is encrypted directly by the banking institution. The order validated by the buyer will only be considered effective when the concerned banking payment centers have given their agreement. Online payments made by credit card will be carried out through the secure system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software. The buyer must provide the number, expiry date of their card, and the security code on the back of it. The buyer agrees to be debited the total amount due at the time of the order. The buyer commits to using the credit card they hold personally. In case of fraudulent use, cannot be held responsible. In the absence of bank provision or refusal from said centers, the order will be automatically canceled. In the case of special or custom requests, a quote is established by the Company. Prices and availabilities presented in the quotes are non-binding and are provided for information purposes only before the conclusion of the contract.

Article 4 : Right of Withdrawal

In accordance with Article L.121-18-4° of the Consumer Code, you do not have a right of withdrawal after accepting this contract.

Article 5 : Flight Conditions.

Passengers must arrive at the scheduled meeting time indicated on their boarding pass, provided after making contact to arrange the appointment, and bring an identification document (ID card or passport with photo) as well as their boarding pass. A document check is carried out before boarding. In the event of a failure to present an identification document and/or being late for the scheduled meeting time, the passenger may be denied access to the helicopter. The schedule may be subject to changes in flight dates and times depending on the operational requirements of our partner operators. Top Jet Training Company will take responsibility for contacting the customer/passenger.


Article 6-a : In the event of a flight postponement by the Company.

Weather conditions may result in the postponement of the flight scheduled and booked by the buyer. For the safety of the passengers and the helicopter pilot, no takeoff will be carried out during that day. You will be informed in advance by email and SMS about the flight cancellation, before being contacted later with other proposed dates. In this specific case, the validity period of your order voucher is automatically extended until a new date is agreed upon.


Article 6-b : In the event of a flight postponement by the Client.

The Client is obligated to inform the Company of their cancellation at least 24 hours before the scheduled flight date. Beyond this, the postponement will not be accepted

Article 7 : Validity date of the flight ticket, or purchase order

The expiration date for all flight purchases and aerial experiences is 12 months, except for postponements due to weather conditions.


Article 8 : Refund Conditions.

Tickets purchased directly from the store are non-refundable, except in exceptional cases, and upon presentation of proof. Exceptional case mentioned: Death of yourself, your legal or de facto spouse/your ancestors or descendants, up to the 2nd degree, and/or those of your legal or de facto spouse, as mentioned in the reservation of planned or unplanned flights.

If the refund request meets the terms and conditions of sale, will process the refund of the voucher within 30 days after accepting the request.

Refunds are issued only to the person who made the purchase using the original payment method. If the client booked through a third party, the third party will be responsible for transferring any refund. The Company is not responsible for any fees the third party may charge for processing the refund. Tickets purchased through our distribution network are subject to their T&Cs. The client must contact their reseller in such cases. In this scenario, no refund will be issued by All refund requests must be made via email to [email protected]; the request will be reviewed by the Company. Please provide the invoice, postal address, and bank details.

In the event of an accepted refund request, Top Jet Training Company commits to refunding the ticket price, excluding any additional expenses.


Article 9 : Force majeure.

La responsabilité de l’une ou de l’autre des parties ne pourra être recherchée si l’exécution du contrat est retardée ou empêchée en raison d’un cas de force majeure. A ce titre, la force majeure s’étend de tout événement extérieur, imprévisible au sens de l’article 1148 du code civil. De façon expresse, sont considérés comme cas de force majeure ou cas fortuit, outre ceux habituellement retenu par la jurisprudence des cours et tribunaux français.


Article 10 : Update of the terms and conditions.

Top Jet Training Company, represented by the website, reserves the right to modify these general conditions at any time by publishing a new version that will be applicable to any order placed after its first posting on the site.


Article 11 : Laws and Jurisdictions

Sales of services by the company Top Jet Training are subject to French law. Any dispute relating to the interpretation, execution, or termination of the contract concluded between and the buyer, even in the case of multiple defendants, will, in the absence of an amicable agreement, fall under the exclusive jurisdiction of the competent courts.